Privacy policy

This Privacy Policy explains how wigsax.shop collects, uses, stores, shares and otherwise processes personal information when you visit our website, communicate with us, create an account, place an order or otherwise interact with our online store.

For privacy-related enquiries, contact:

Email: info@wigsax.shop

1. Our Approach to Privacy

We recognise the importance of protecting personal information and handling it responsibly.

We aim to process personal information fairly, transparently and only for legitimate purposes connected with operating and improving our online store, fulfilling customer orders, complying with legal obligations, protecting our services and communicating with customers.

UK data-protection transparency rules require organisations to tell individuals, among other things, why information is processed, applicable lawful bases, retention information and who information may be shared with.

2. Personal Information We May Collect

Depending on how you use wigsax.shop, we may collect information including:

Identity and Contact Information

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address; and
• Account contact details.

Order and Transaction Information

• Products ordered;
• Order numbers;
• Purchase history;
• Order value;
• Delivery information;
• Refund and return history;
• Customer-support communications; and
• Transaction status.

Payment Information

Payments may be processed by third-party payment processors.

We may receive limited information concerning the payment, such as transaction status, payment method type, transaction identifiers or limited payment details.

We do not necessarily receive or retain complete payment-card credentials when those details are processed directly by a payment service provider.

Device and Technical Information

We or our service providers may collect information such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language settings;
• Referring pages;
• Pages visited;
• Date and time of access;
• Session information;
• Cookie identifiers; and
• Similar technical information.

Communications

If you contact us, we may collect and retain information contained in your message and information needed to respond to your request.

3. How We Collect Information

We may collect information:

• Directly from you;
• When you place an order;
• When you create or use an account;
• When you contact customer service;
• Automatically through website technologies;
• From payment service providers;
• From ecommerce platform providers;
• From shipping and logistics providers;
• From fraud-prevention or security providers; and
• From other service providers used to operate wigsax.shop.

4. How We Use Personal Information

We may use personal information to:

• Provide and operate wigsax.shop;
• Process and fulfil orders;
• Process payments;
• Send order confirmations;
• Arrange shipping and delivery;
• Provide tracking information;
• Manage returns and refunds;
• Respond to customer enquiries;
• Provide customer support;
• Maintain customer accounts;
• Detect and prevent fraud;
• Protect website and payment security;
• Maintain business and accounting records;
• Comply with legal and regulatory obligations;
• Resolve disputes;
• Enforce our contractual rights;
• Improve website functionality;
• Analyse website usage;
• Measure business performance;
• Maintain system integrity;
• Prevent misuse;
• Send marketing communications where permitted; and
• Manage cookie and privacy preferences.

5. Lawful Bases

Where UK data-protection law requires a lawful basis, the basis depends on the particular processing activity.

We may rely on:

Contract

We may process information where necessary to take steps at your request before entering into a contract or to perform our contract with you.

Examples include processing an order, taking payment, arranging delivery and handling an authorised return.

Legal Obligation

We may process information where necessary to comply with legal requirements, including accounting, tax, fraud-prevention, regulatory and consumer-law obligations.

Legitimate Interests

We may process information where necessary for legitimate business interests and where those interests are not overridden by your rights and freedoms.

Examples may include protecting our website, preventing fraud, maintaining business records, improving customer service and defending legal claims.

The ICO explains that legitimate interests requires consideration of necessity and a balance between the organisation's interests and the rights and freedoms of the individual.

Consent

Where consent is required, we may rely on your consent, including for certain marketing or non-essential cookie activities.

You may withdraw consent where applicable.

Withdrawal does not make prior lawful processing unlawful.

6. Orders and Fulfilment

When you place an order, we use information such as your name, contact details, delivery address and order information to process the transaction.

Information may be shared with payment processors, logistics providers, fulfilment partners and carriers to the extent reasonably necessary to complete your order.

7. Payment Processing

Payment information may be transmitted directly to payment processors and financial service providers.

Those providers may process information in accordance with their own legal obligations and privacy practices.

We may also use transaction information for accounting, fraud detection, dispute handling and refund processing.

8. Fraud Prevention and Security

We may process personal information to identify potentially fraudulent transactions, unauthorised payment activity, account misuse, malicious behaviour or security threats.

This may include analysing transaction details, technical information and account activity.

9. Cookies and Similar Technologies

wigsax.shop may use cookies and similar technologies to enable website functions, remember user preferences, maintain shopping-cart functionality, support security, measure website performance, perform analytics and, where permitted, support advertising or marketing.

UK PECR rules apply to cookies and other technologies that store or access information on users' devices. Some uses require valid consent, while strictly necessary technologies may be treated differently.

Where consent is legally required, we will seek appropriate consent before using the relevant technologies.

Users may also be able to manage cookies through browser controls and any cookie-preference tools provided on our website.

Blocking certain cookies may affect website functionality.

10. Marketing Communications

Where permitted by applicable law, we may send information about products, services, promotions or other commercial updates.

Electronic marketing is subject to UK privacy and electronic-communications rules as well as applicable data-protection requirements.

Where required, we will obtain consent.

Where marketing is lawfully based on another permitted mechanism, customers will still be provided with an appropriate way to opt out.

You can unsubscribe using the mechanism provided in a marketing message or by contacting info@wigsax.shop.

11. Sharing Personal Information

We may share personal information with service providers where reasonably necessary for legitimate business operations.

Recipients may include:

• Ecommerce platform providers;
• Website hosting providers;
• Payment processors;
• Banks and financial institutions;
• Order-management providers;
• Warehousing and fulfilment providers;
• Shipping companies and carriers;
• Customer-support providers;
• IT and security providers;
• Analytics providers;
• Fraud-prevention providers;
• Professional advisers;
• Insurers;
• Government authorities, courts or regulators where legally required; and
• Parties involved in a business transaction where legally permitted.

We do not authorise service providers to use customer information for unrelated purposes merely because they provide services to us.

12. International Data Transfers

Some service providers involved in operating an international ecommerce website may process information outside the United Kingdom.

Where UK data-protection law requires specific safeguards for an international transfer, we will seek to use an appropriate lawful transfer mechanism or other permitted protection.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, tax, fraud-prevention, dispute-resolution and recordkeeping requirements.

Different categories of information may be retained for different periods.

Factors considered may include:

• The nature of the information;
• The purpose for which it is used;
• The existence of an ongoing customer relationship;
• Legal obligations;
• Potential disputes;
• Security requirements; and
• Whether continued retention is reasonably necessary.

When personal information is no longer required, we may delete, anonymise or otherwise dispose of it appropriately.

14. Data Security

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers should use strong passwords, protect their login credentials and avoid sharing account information with unauthorised persons.

15. Your Data-Protection Rights

Depending on the circumstances and subject to applicable exemptions, UK data-protection law may provide rights including:

• The right to be informed;
• The right of access;
• The right to rectification;
• The right to erasure;
• The right to restrict processing;
• The right to data portability;
• The right to object to certain processing; and
• Rights relating to certain automated decision-making activities.

The availability of a particular right can depend on the lawful basis and circumstances of the processing.

To submit a privacy request, contact:

info@wigsax.shop

We may request reasonable information to verify your identity before fulfilling a request.

16. Direct-Marketing Objections

You have the right to object to the use of your personal information for direct marketing.

Where a valid direct-marketing objection applies, we will stop using the relevant personal information for that marketing purpose.

17. Children

wigsax.shop is not intended to knowingly collect personal information directly from children who cannot lawfully provide the information or enter into the relevant transaction without appropriate authorisation.

If you believe a child has provided personal information improperly, contact info@wigsax.shop.

18. Third-Party Websites

Our website may contain links to third-party websites.

Third-party websites operate independently and may maintain their own privacy notices.

We are not responsible for the privacy practices of unrelated third-party websites merely because a link appears on wigsax.shop.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on wigsax.shop with a revised "Last Updated" date.

Where required by law, additional notice or consent will be provided.

20. Complaints

If you have concerns about how we handle personal information, please first contact:

info@wigsax.shop

You may also have the right to complain to the UK Information Commissioner's Office where applicable.

21. Contact Us

For privacy enquiries or data-protection requests:

wigsax.shop
Email: info@wigsax.shop