Terms of service

These Terms of Service govern access to and use of wigsax.shop, including purchases made through our online store.

Throughout these Terms, "we", "us" and "our" refer to wigsax.shop in its capacity as the operator of the online store, and "you" or "customer" refers to a user or purchaser.

By using our website or placing an order, you agree to comply with these Terms to the extent permitted by law.

Nothing in these Terms excludes or limits mandatory statutory rights available to consumers under UK law.

1. Online Store

wigsax.shop provides an ecommerce service through which customers may browse products and place orders online.

We may update, modify, suspend or discontinue website functions where reasonably necessary.

We do not guarantee that every product or website function will remain available indefinitely.

2. Eligibility

By placing an order, you confirm that:

• You have legal capacity to enter into the transaction;
• The information you provide is accurate;
• You are authorised to use the payment method submitted; and
• You will not use our services for unlawful or fraudulent purposes.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, prices, colours, sizes, measurements and other information.

However, colours and appearance may differ depending on screens, devices and lighting.

Minor typographical or display errors may occasionally occur.

Nothing in this section limits statutory rights where goods fail to correspond with their description or otherwise fail to conform to applicable consumer law.

4. Orders

An order submitted through wigsax.shop is a request to purchase the products in the order.

Receipt of an automated order acknowledgement does not necessarily mean that an order has been finally accepted.

We may perform payment, fraud, inventory and order verification before acceptance or fulfilment.

5. Order Acceptance

A contract is formed at the point determined by the ordering process and applicable law, ordinarily when we communicate acceptance or begin fulfilling an accepted order.

We may decline or cancel an order for legitimate reasons including:

• Product unavailability;
• Payment failure;
• Suspected fraud;
• Unauthorised payment;
• Obvious pricing errors;
• Incorrect customer information;
• Legal or regulatory restrictions;
• Security concerns; or
• Inability to fulfil the order.

If we cancel an order after payment has been collected, the relevant amount will be refunded.

6. Prices

Prices displayed on the website are subject to change before an order is accepted.

The amount payable will be shown during checkout.

We may correct obvious pricing or typographical errors.

Where an incorrect price is obvious and could reasonably have been recognised as an error, we may cancel the affected transaction to the extent permitted by law and refund any amount paid.

7. Payments

Customers must provide current and accurate billing and payment information.

Payments may be processed by third-party payment providers.

We may delay or decline fulfilment where a payment is declined, reversed, flagged for fraud review or otherwise not successfully authorised.

8. Shipping

All orders receive free standard shipping.

Our estimated standard delivery timeframe is 15–20 days.

The detailed rules governing shipping and delivery appear in our Shipping Policy.

Under the Consumer Rights Act 2015, where no different delivery period has been agreed, a trader generally must deliver consumer goods without undue delay and no more than 30 days after the contract is entered into.

Our stated 15–20 day delivery estimate is intended to provide customers with a clearer expected timeframe.

9. Delivery Information

Customers are responsible for providing accurate and complete delivery information.

Please review your shipping address carefully before completing checkout.

If you discover an error, contact info@wigsax.shop as soon as possible.

We cannot guarantee that an address can be changed after fulfilment has begun.

10. Risk During Delivery

Consumer rights concerning risk during delivery apply in accordance with applicable law.

Nothing in these Terms is intended to transfer delivery risk to a consumer earlier than permitted by law.

11. Cancellation Rights

Eligible UK consumers purchasing goods at a distance generally have a statutory cancellation period.

For most eligible goods, consumers have 14 days after delivery to tell the trader they wish to cancel, followed by another 14 days in which to return the goods.

Certain statutory exceptions may apply, including to specific personalised products and qualifying sealed hygiene goods after unsealing.

Our Return and Refund Policy explains the procedure in more detail.

12. Faulty Goods

Nothing in these Terms limits rights available under the Consumer Rights Act 2015.

Where goods are faulty, not of satisfactory quality, not fit for purpose or not as described, statutory remedies may apply.

The Act includes a 30-day short-term right to reject qualifying faulty goods, subject to the applicable statutory requirements.

13. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable law.

Any voluntary store policy operates in addition to mandatory consumer rights.

14. Website Accounts

If account functionality is available, you are responsible for maintaining the confidentiality of your login credentials.

You must notify us if you reasonably believe your account has been compromised.

We may suspend an account where reasonably necessary to investigate fraud, security incidents or misuse.

15. Prohibited Uses

You must not use wigsax.shop:

• For unlawful purposes;
• To commit fraud;
• To submit false payment information;
• To interfere with security systems;
• To transmit malware;
• To perform unauthorised automated scraping;
• To impersonate another person;
• To infringe intellectual-property rights;
• To harass others;
• To interfere with website operation; or
• To encourage unlawful conduct.

16. Intellectual Property

Website content, branding, original written material, graphics and other protected materials may be subject to copyright, trademark and other intellectual-property rights.

You may access the website for legitimate personal shopping purposes.

You may not copy, reproduce, republish, commercially distribute, exploit or modify protected materials without appropriate permission.

Third-party names, logos and intellectual property remain the property of their respective owners.

17. User Content and Communications

Where our website permits customers to submit reviews, comments, images or other content, you must have the right to provide that material.

You must not submit unlawful, defamatory, fraudulent, infringing, threatening, malicious or misleading content.

Where legally permitted, we may moderate or remove content that violates these Terms.

18. Third-Party Services

The store may rely on third-party services for payments, ecommerce technology, hosting, analytics, communications, security, fulfilment and shipping.

We are not responsible for independent third-party services outside our reasonable control, except to the extent that applicable law makes us responsible for performance of our contract with you.

19. Website Availability

We aim to keep wigsax.shop reasonably available but cannot guarantee uninterrupted access.

Access may occasionally be interrupted for maintenance, upgrades, technical problems, security incidents or events outside our reasonable control.

20. Accuracy of Website Information

We may correct typographical errors, inaccuracies or omissions.

Changes made after an order has been accepted will not reduce mandatory contractual or consumer rights.

21. Promotions

Promotions, discount codes and special offers may have additional terms.

Unless otherwise stated, promotional offers cannot be exchanged for cash and may not be combined with other offers.

Nothing in promotional conditions restricts statutory consumer rights.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.

In particular, nothing is intended to exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot legally be excluded.

For matters where limitation is legally permitted, our liability will be determined according to applicable law and the circumstances of the claim.

23. Events Outside Reasonable Control

We will not be responsible for delays caused exclusively by events genuinely outside our reasonable control to the extent permitted by law.

However, this section does not remove statutory delivery rights or rights that arise where contractual performance is not provided within a legally required period.

24. Indemnity

To the extent permitted by law, business users or persons using our website outside a consumer capacity may be responsible for losses resulting from their unlawful misuse of the website or infringement of third-party rights.

This provision does not apply in a manner that removes mandatory consumer protections.

25. Privacy

Personal information is handled according to our Privacy Policy and applicable UK data-protection requirements.

26. Changes to These Terms

We may update these Terms from time to time.

Changes will normally apply prospectively.

Terms applicable to an order will not be retrospectively changed in a manner that unlawfully removes rights already acquired under an existing contract.

27. Severability

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to operate to the extent legally possible.

28. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we waive the right to enforce it later.

29. Governing Law

These Terms and transactions with UK consumers are subject to applicable UK law.

Nothing in this section deprives a consumer of mandatory protections or jurisdictional rights available under the law applicable to them.

30. Contact

Questions regarding these Terms may be sent to:

wigsax.shop
Email: info@wigsax.shop