Shipping policy

This Shipping Policy explains how orders placed through wigsax.shop are processed, shipped and delivered.

Our goal is to provide customers with clear delivery expectations and appropriate support throughout the shipping process.

For shipping enquiries:

Email: info@wigsax.shop

1. Free Standard Shipping

All orders placed through wigsax.shop receive free standard shipping.

There is no standard shipping charge for ordinary orders placed through our online store.

Where any optional service or additional charge is offered separately, the relevant amount will be clearly displayed before the customer confirms the purchase.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

This timeframe represents our normal delivery expectation for standard orders.

Delivery times are estimates unless a particular date has expressly been agreed as binding.

We aim to fulfil and deliver orders as promptly as reasonably possible.

UK consumer law provides that where no different delivery period has been agreed, goods must generally be delivered without undue delay and in any event within 30 days after the contract is entered into.

Nothing in this Shipping Policy reduces rights available where goods are not delivered within the agreed or legally applicable period.

3. Order Confirmation

After a successful order is submitted, the customer may receive an electronic confirmation containing order details.

Please review the information carefully.

If you identify an error in your delivery information, contact us as soon as possible at:

info@wigsax.shop

Once an order has entered fulfilment or has been transferred to a carrier, changes may no longer be possible.

4. Order Processing

Orders may undergo routine processing before shipment, including:

• Payment confirmation;
• Fraud screening;
• Inventory verification;
• Order preparation;
• Packaging;
• Shipping-label creation; and
• Transfer to a fulfilment or delivery provider.

We may contact customers if additional information is reasonably required to process an order.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

The shipping address should include all information reasonably required for successful delivery.

Where appropriate, this may include:

• Recipient name;
• House or building number;
• Street name;
• Flat or unit number;
• Town or city;
• Postcode; and
• Country.

Please verify this information before completing checkout.

6. Address Changes

If you need to change your shipping address, email info@wigsax.shop immediately.

We will make reasonable efforts to assist where the order has not yet been committed to fulfilment.

We cannot guarantee an address change after an order has been dispatched.

7. Tracking Information

Where tracking is available for an order, tracking information may be supplied electronically.

Tracking information may take some time to update after the shipping label is created or the parcel enters the carrier network.

A temporary absence of tracking updates does not necessarily mean that a parcel has been lost.

8. Delivery Attempts

Depending on the carrier and destination, a delivery provider may:

• Deliver the parcel directly;
• Leave it in a designated safe place where authorised;
• Deliver it to an authorised collection point;
• Attempt redelivery; or
• Provide collection instructions.

Customers should follow legitimate carrier instructions concerning delivery or collection.

9. Delivery Delays

Although our standard expected delivery timeframe is 15–20 days, delays may occasionally occur due to circumstances including:

• High order volumes;
• Carrier disruption;
• Severe weather;
• Transport disruption;
• Public holidays;
• Customs procedures where applicable;
• Security inspections;
• Incomplete addresses;
• Failed delivery attempts; or
• Other events outside ordinary operational control.

Where a material delay affects your order, please contact info@wigsax.shop.

We will investigate and provide reasonable assistance.

10. Statutory Delivery Rights

A delay clause does not permit us to disregard mandatory consumer rights.

Where delivery is not completed within an agreed essential period, or within another period provided by applicable law, the consumer may have statutory remedies.

Nothing in this Shipping Policy restricts those remedies.

11. Incorrect Delivery Information

If a customer supplies an incorrect or incomplete address, the parcel may be delayed, returned to sender or become undeliverable.

If you realise that information is incorrect, contact us immediately.

Where an order is returned because of information supplied incorrectly by the customer, we will review the circumstances and advise what options are available.

Any additional costs will only be imposed where lawful and justified.

12. Undeliverable Parcels

A parcel may be considered undeliverable for reasons including:

• Incorrect address;
• Incomplete address;
• Recipient unavailable;
• Failure to collect;
• Carrier access restrictions; or
• Repeated unsuccessful delivery attempts.

Where a parcel is returned to sender, contact info@wigsax.shop.

We will review the order and determine an appropriate resolution.

13. Lost Parcels

If tracking indicates unusual delay or you reasonably believe an order has been lost, contact us.

Please provide your order number and relevant details.

We may investigate with the applicable shipping or fulfilment provider.

If goods are confirmed lost before legally effective delivery to the customer, we will handle the matter according to applicable consumer law.

14. Damaged Parcels

If a parcel arrives damaged, please contact us as soon as reasonably possible.

Where practical, provide photographs showing:

• The outer packaging;
• Shipping label;
• Internal packaging; and
• Damage to the product.

These photographs can help us investigate the issue.

Providing evidence does not reduce statutory rights relating to damaged or faulty goods.

15. Missing Items

If a shipment arrives but an item is missing, contact:

info@wigsax.shop

Please provide the order number and identify the missing item.

We will investigate the packing and fulfilment records and provide an appropriate remedy where required.

16. Incorrect Items

If you receive a different item from the item ordered, contact us.

Do not dispose of the product or packaging before receiving instructions if retaining them is reasonable.

Where the error is ours, we will handle correction and any legally required return arrangements appropriately.

17. Partial Shipments

In some circumstances, items from the same order may be delivered separately.

If this occurs, you will not be charged additional standard shipping fees merely because an order is divided into multiple shipments.

18. International or Cross-Border Transit

Where an order enters a cross-border delivery network, additional carrier or customs processing may occur.

Any mandatory taxes, duties or charges applicable to an order will be handled according to the applicable checkout information, destination rules and law.

We will not intentionally present a mandatory charge as optional where it must legally form part of the purchase information.

19. Refused Deliveries

Refusing a parcel does not automatically complete a statutory cancellation.

Customers wishing to cancel an eligible order should contact:

info@wigsax.shop

The cancellation and return process will then be handled under our Return and Refund Policy and applicable law.

20. Delivery and Cancellation

If you wish to cancel an eligible online purchase after it has been dispatched, statutory cancellation rights may still apply.

Consumers generally have 14 days after receiving eligible goods to communicate cancellation, followed by another 14 days to return them.

Please see our Return and Refund Policy for details.

21. Refunds for Non-Delivery

Where applicable law entitles a customer to terminate an order because goods were not delivered within the legally required or agreed period, we will issue the refund required by law.

Refunds will normally be returned through the original payment method unless another method is agreed.

22. Order Status Enquiries

For order-status enquiries, please provide:

• Your order number;
• The email address used to place the order; and
• A brief description of your enquiry.

Contact:

info@wigsax.shop

23. Changes to This Shipping Policy

We may update this Shipping Policy when delivery services, operational procedures or legal requirements change.

Changes do not retrospectively remove contractual or statutory rights relating to previously accepted orders.

24. Contact Us

For shipping, tracking or delivery support:

wigsax.shop
Email: info@wigsax.shop